From 1 April 2011 a new regulatory body, Social Care and Social Work Improvement Scotland (SCSWIS), is responsible for regulating social services. Independent healthcare services are regulated by Healthcare Improvement Scotland (HIS). The National Care Standards will still apply. For more information on SCSWIS visit or HIS visit

Scotland's National Care Standards

We want everyone in Scotland to receive the same high level of care no matter where they live. The National Care Standards have been created by Scottish Ministers to help you understand what to expect from a wide range of care services.

We know that using care services can often be a stressful time. The National Care Standards are there to help make sure you get the right quality of care. They tell you how to raise concerns or complaints if you feel there is a problem with the care you or a relative or friend receives.

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Our principles

We feel strongly that care services in Scotland should offer:

  • Dignity
  • Privacy
  • Choice
  • Safety
  • Realising potential
  • Equality and diversity

Find out more about the National Care Standards.

The Care Commission

The Care Commission are the independent regulator which ensures that people providing care services are meeting the expectations in the National Care Standards.

Do you have a concern?